Shipment Claims Overview

Approximately 99.8% of our shipments are delivered damage-free. In the unlikely event damage or loss occurs, timely notification to our commodity claims team will allow us to efficiently address your situation. Please start with Step 1 to get started.

How to Report Commodity Damage

Step 1
  • Rejection Approval Request - To submit an approval request to reject a loaded shipment due to commodity damage or loss, please submit an online Commodity Damage Notice (user ID and password required). We can also provide guidance or assistance for first-time or unique damage/loss events.
  • Notice of Intent/Pre-Claim - If your company has not obtained the necessary documents required to file a commodity freight claim but would like to notify Union Pacific that you intend to file one, please submit an online Commodity Damage Notice. This will allow time for your company to collect the necessary documents before filing the actual commodity freight claim. In this step, you can request rejection approval for damage/loss or change waybill to mitigation site.

How to Mitigate Commodity Damage

Step 2
  • Take multiple photos of the product condition from various angles in the rail car and the exterior of the rail car, include the rail car identification number.
  • Notify the serving rail carrier by contacting their customer service center, claims office and/or local yard office.
  • DO NOT release the rail car before the rail carrier’s consent.
  • Obtain a copy of the serving rail carrier’s damage report, inspection form or their response waiving/declining to inspect.
  • For rail cars that require relocation to safely mitigate product loss, provide or submit billing instructions to the serving rail carrier.

How to File a Commodity Damage Claim

Step 3

Helpful Tip
When filing a claim, please file a single rail car at a time. When filing finished vehicle claims, please file a single Vehicle Identification Number (VIN) at a time.
 

Need to Sign-Up?

If you don't already have a MyUPRR.com user ID, please register now.

If you encounter a problem submitting a damage notice or freight claim, please send an email to our Technical Support team and include the following:

  • Union Pacific user ID
  • Equipment or rail car ID
  • Waybill date and/or Bill of Lading