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Union Pacific Recognized as Top Railroad in On-Time Service Performance and Customer Service by Toyota

Omaha, Neb., March 30, 2010 – Union Pacific has been recognized as the top railroad in on-time service performance and customer service in 2009 by Toyota Logistics Services.  These two Toyota Logistics Excellence Awards are presented to the transportation supplier that provides superior on-time service performance and customer service that excels in communication, equipment supply, responsiveness, collaboration, business controls and overall ease of doing business.

"This is the first year since 2002 that Union Pacific has been a multiple award winner for Toyota," said Julie Krehbiel, Union Pacific vice president and general manager - Automotive. "This achievement is the result of significant dedication of the entire Union Pacific team, especially our Field Operations, Premium Operations, Finance, Damage Prevention and Marketing and Sales groups. Our goal is to continue to improve customer service and satisfaction."

A collaborative focus on responsiveness, process standardization, problem solving, and consistent transportation service performance all contributed to the company's success in being recognized for these prominent logistics excellence awards.  Union Pacific transported nearly 500,000 Toyota vehicles in 2009.

About Union Pacific

Union Pacific Corporation owns one of America's leading transportation companies. Its principal operating company, Union Pacific Railroad, links 23 states in the western two-thirds of the country. Union Pacific serves many of the fastest-growing U.S. population centers and provides Americans with a fuel-efficient, environmentally friendly and safe mode of freight transportation. Union Pacific's diversified business mix includes Agricultural Products, Automotive, Chemicals, Energy, Industrial Products and Intermodal. The railroad emphasizes excellent customer service and offers competitive routes from all major West Coast and Gulf Coast ports to eastern gateways. Union Pacific connects with Canada's rail systems and is the only railroad serving all six major gateways to Mexico.

Media contact:  Tom Lange at (402) 544-3560 or tomlange@up.com.


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