Contacts for Short Line Issues

Billing Services
Name Contact Info

Diversions (loaded) - www.up.com

Fax: 800-433-8011

Demurrage

Phone: 800-877-5127

Fax: 800-992-0941

Switching/Collections/Mics. Assess.

Phone: 800-243-0890

Fax: 888-699-8409

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Car Hire Accounting & Billing
Name Contact Info

John Caruso

Manager- Car Accounting

Phone: 402-544-7887

Send e-mail

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Car Hire Reclaims
Name Contact Info

Lynn Brown

Team Leader - Short Line Connecting Roads

Phone: 402-544-1832

Send e-mail

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Car Management
Name Contact Info

Plain/Equipped Boxcars/Mech. Reefers
[TCS Car Types B, D, I, X, J, L & R]

Gary Gaule - Director

Phone: 402-544-1869

Fax: 402-501-0229

Gondolas/Open Top Hoppers/Flats
[TCS Car Types G, H & F]

Nancy Ruffcorn - Director

Phone: 402-544-1804

Fax: 402-501-0230

Covered Hoppers
[TCS Car Types C5, C4, C3 & C2 and CAL]

Rob Brandt - Director

Phone: 402-544-8357

Fax: 402-501-0231

Off Line/ISM/Privates

Tricia Sanchez-Lemke - Director

Phone: 402-544-1802

Fax: 402-501-0229

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Customer Service Issues - NCSC Commodity Team
Name Contact Info

Agricultural Products/Energy

Phone: 800-272-8777

Fax: 800-633-2560

Automotive

Phone: 800-255-4915

Fax: 800-433-8003

Chemicals

Phone: 800-272-8777

Fax: 800-992-3340

Industrial Products

Phone: 800-272-8777

Fax: 800-633-2565

Intermodal

Phone: 800-877-5123

Fax: 800-228-9615

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Electronic Commerce
Name Contact Info

Butch Grigone

Manager EDI Interline/Short Line

Phone: 800-872-1045 / 402-544-9174

Fax: 800-228-9611

Send e-mail

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Operations Support - Interchange Delivery to UP by Region
Name Contact Info

All Regions

Phone: 800-243-3578

Fax: 800-228-9581

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Operations Support - Interchange Delivery from UP by Region
Name Contact Info

Northern Region
(CO, WY, NE, MN, IA, WI, North KS, IL, MO, TN)

Phone: 800-243-5417

Fax: 800-228-9597

Southern Region
(AR, South KS, OK, TX, LA)

Phone: 800-877-5056

Fax: 800-228-5983

Western Region
(WA, OR, MT, ID, CA, NV, UT, AZ, NM)

Phone: 800-243-2513

Fax: 800-877-7910

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Order Processing
Name Contact Info

Filenet Billing Carload

Fax: 800-877-7610

Filenet Billing Intermodal

Fax: 800-877-7640

System No Bills

Phone: 800-243-3231

Fax: 800-228-5973

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Revenue Analysis - Freight Divisions for Handling Carriers
Name Contact Info

Shawn Ossenfort

Senior Manager - Revenue Analysis

Phone: 402-544-0294

Send e-mail

Bills to UP should be sent via e-mail or fax

Fax: 402-233-3133

Send e-mail

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Transentric
Name Contact Info

Customer Support Help Desk

Phone: 800-850-2968