Contacting Your UP Representative
Your Union Pacific Representative may contact you or you can reach the appropriate person in the Market Development and Sales Center (MDSC) by calling the number that corresponds to the product (commodity) you need to ship:
| Commodity You Need to Ship: | Phone Number: |
| Agricultural Products | 1-800-544-4133 |
| Chemicals | 1-800-544-4152 |
| Energy | 1-800-544-4173 |
| Government/Waste/Machinery/OTE | 1-800-544-4169 |
| Forest | 1-800-544-4129 |
| Intermodal | 1-800-544-4175 |
| Metals/Minerals | 1-800-544-4167 |
General inquiries can be directed to 1-800-877-0513.
During your conversation with a Union Pacific representative, you will be reviewing these important topics:
1. Track Agreements
Any industry track, leased track or team track that Union Pacific serves must first be covered by a written agreement (Track Agreement) with the shipper, consignee or care-of party. The Track Agreement covers ownership, operation, maintenance, safety, liability and other guidelines relative to the track.
2. Telling Your Representative You Want to "Move on a Rate"
If you are moving your product with a Public rate, you are free to ship immediately so long as you have executed the appropriate Track Agreement for the track(s) to be used. Public rates can be found at Web Price & Transit Inquiry.
3. Information on Loading Correctly, Blocking and Bracing
Union Pacific's Damage Prevention Engineers will help you learn how to load your freight so that it arrives at destination damage-free. Your product-specific Damage Prevention Engineer will help you:
- Determine your damage prevention needs and requirements.
- Develop your product-specific damage prevention plan for loading your rail car.
Contact Damage Prevention Engineers.
4. Rail Car Dimensions
Specific dimensions of rail cars can be found at Car Type Classifications.
Continue to "Credit Terms"