Customers
New Customer Welcome Center
Welcome to Union Pacific!
Our New Customer Welcome Center has five easy steps to take you from determining your railroad route to unloading your shipment.
Important - Any industry track, leased track or team track that Union Pacific serves must first be covered by a written agreement (Track Agreement) with the shipper, consignee or care-of party. The Track Agreement covers ownership, operation, maintenance, safety, liability and other guidelines relative to the track.
Five Easy Steps
- Step 1: Getting Acquainted
- Determine how UP can best fit your shipping needs and establish your Track Agreement
- Step 2: Making a Deal
- Become a Registered Customer and create a contractual agreement to ship with UP
- Step 3: Getting Your Freight Rolling
- Order your rail car and pay for your shipment
- Step 4: Monitoring Your Shipment
- Utilize UP options to trace your rail car along the way
- Step 5: Completing Your Shipment
- Receive, unload and release your rail car, as well as resolve questions and give feedback
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