Customers
New Customer Welcome Center
Welcome to Union Pacific!
Our New Customer Welcome Center is designed to guide you through the process of becoming a Union Pacific customer. The steps outlined are a broad tutorial on the procedures and steps of doing business together and will not necessarily be completed in one sitting. Within the New Customer Welcome Center you will learn critical information that will be helpful as you begin your relationship with UP and will continue to be a resource once you are an established UP customer.
Five Easy Steps
- Step 1: Getting Acquainted
- Determine how UP can best meet your shipping needs
- Step 2: Making a Deal
- Become a registered customer, establish your track agreement and submit a credit application
- Step 3: Getting Your Freight Rolling
- Order your rail car and pay for your shipment
- Step 4: Monitoring Your Shipment
- Utilize UP options to trace your rail car along the way
- Step 5: Completing Your Shipment
- Receive, unload and release your rail car, as well as resolve questions and give feedback
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