Interactive Voice Response (IVR)
Overview
Interactive Voice Response (IVR) is Union Pacific Railroad's system for providing car location information and other service functions, via the telephone.
How You Benefit
- Ability to inquire about shipments using natural language with our speech recognition technology.
- Touch-tone is available as a backup.
- Receive information via fax.
- The IVR system is available 24 hours a day.
Making it Work For You
Call our IVR system using the toll-free numbers listed below and choose from the menu options offered.
| Option | Phone |
| Carload tracing: Options include: shipment tracing, billing, release, order in, billing status |
1-800-634-2204 |
| Intermodal tracing: Options include: shipment tracing, billing status, storage charges, pickup number, ramp parking location, flip authorization |
1-800-877-5123 |
| International Customer Service Center:
Options include: shipment tracing, billing status, storage charges, |
|