Contact List

COMMODITY TEAMS
Name Contact Info

Agricultural Products/Energy

Phone: 800-272-8777

Fax: 800-228-5965

Automotive

Phone: 800-255-4915

Fax: 800-433-8003

Chemicals

Phone: 800-272-8777

Fax: 800-228-4314

Industrial Products

Phone: 800-272-8777

Fax: 800-633-2565

Industrial Products - Diversions
(Note: All Diversions requests must be faxed.)

Phone: 800-877-5130

Fax: 800-433-8011

Industrial Products - Overloads

Phone: 800-243-0890

Fax: 800-699-8409

Intermodal

Phone: 800-877-5123

Fax: 800-228-9615
Billing Services
Name Contact Info

Demurrage

Phone: 800-877-5127

Fax: 402-233-2908

Overloads/Switching/Collections/
Miscellaneous Accessorial/Weight Inquiries

Phone: 800-243-0890

Fax: 888-699-8409

Cash Customers/Railroad Errors/Embargoes

Phone: 800-992-0956

Fax: 800-339-3186

Customer Master/Foreign Station Master

Phone: 800-243-2003

Fax: 800-877-5040

Machinery & Dimensional Shipments

Phone: 800-544-0541

Fax: 800-228-5976
Order Processing
Name Contact Info

Phone: 800-272-8777

Fax/Filenet Billing

Phone: 800-877-7610

Fax: 800-877-7640

Fax/Filenet Switching

Fax: 800-228-4317 (chemicals)
800-228-5965, 9613, 9614 (all others)
Damage Prevention Services/Claims
Name Contact Info

Phone: 800-521-3253

Fax: 800-527-3036