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Contact List

COMMODITY TEAMS
Name Contact Info

Agricultural Products/Energy

Phone: 800-272-8777

Fax: 800-228-5965

Automotive

Phone: 800-255-4915

Fax: 800-433-8003

Chemicals

Phone: 800-272-8777

Fax: 800-228-4314

Industrial Products

Phone: 800-272-8777

Fax: 800-633-2565

Industrial Products - Diversions
(Note: All Diversions requests must be faxed.)

Phone: 800-877-5130

Fax: 800-433-8011

Industrial Products - Overloads

Phone: 800-243-0890

Fax: 800-699-8409

Intermodal

Phone: 800-877-5123

Fax: 800-228-9615

Billing Services
Name Contact Info

Demurrage, Private Empty Car Storage (PECS), Diversions, Overloads, Embargoes, Carload Accessorial, Intermodal Accessorial, Cash Holds or Customer Master

Phone: 800-243-0890

Fax: 800-877-5040

Order Processing
Name Contact Info

Phone: 800-272-8777

Fax/Filenet Billing

Phone: 800-877-7610

Fax: 800-877-7640

Fax/Filenet Switching

Fax: 800-228-4317 (chemicals)
800-228-5965, 9613, 9614 (all others)

Damage Prevention Services/Claims
Name Contact Info

Phone: 800-521-3253

Fax: 800-527-3036