Specialized Customer Service for Shipping Across the Border
Union Pacific is a leader in the rail industry for transportation to and from Mexico. As we continue to increase our focus in this important area, we strive to make doing business in this market much easier for our customers by using the latest technology as it becomes available.
The Union Pacific Railroad continues to make significant investments in our physical plant and technology. Our commitment to customer satisfaction investments include providing the only seven-day-a-week, 24-hour customer service center located at the border area dedicated exclusively to customers in Mexico and the border region. The International Customer Service Center (ICSC) is modeled after our successful National Customer Service Center located in St. Louis, Missouri. All of the representatives in our International Customer Service Center can provide you with:
For customers that have no access to a computer we offer Teletrans. Teletrans is an automated voice response system that can be utilized to trace shipments, obtain storage charges, van groundings, and other information.
There are two Teletrans systems, one for load shipments and one for intermodal shipments:
