REZ-1 is an independent agent that handles all reservations and billing functions for EMP and UMAX customers with a centralized system to manage assets through the Internet. The REZ-1 site provides real time information 24 hours a day, 365 days a year and enables customers to make equipment reservations, track equipment and maintain equipment charges. This is backed by a 365 day a year customer service center and a finance/accounting group that performs billing, collection and financial reporting services for customers.
For support and assistance, please phone the REZ-1 team at (781) 263-0200, then press 1 for Customer Service.
ChannelSpeed is REZ-1's powerful and customizable customer reservation tool for the EMP and UMAX program. ChannelSpeed assists customers in container reservations, reservation management, automatic bill payment and reporting. This product also offers real time electronic support for customer inquires.
Union Pacific EMP and UMAX Reservation Options
Using REZ-1 and ChannelSpeed, shippers utilizing rail-owned equipment have the flexibility of several reservation options.
|Reservation Option||Description||Reservation Fee|
|Standard Reservation||Customer reservations are filled immediately from the available pool of equipment at a terminal location.||No|
|Standby||A Standby Request is a request to be put on a waiting list for the next available unit that arrives at the terminal.||No|
|Advanced Booking||An Advanced Booking Request is a request to make a reservation days in advance of the pickup date. An Advanced Booking Request does not guaranteed a reservation, but you will receive priority consideration for the day of your request.||Yes|
|Guaranteed Container||A Guaranteed Container allows a customer to guarantee a reservation for a unit based on a request made days in advance of the pickup date. Guaranteed Container prices vary by ramp, seasonal demand and equipment size. Guaranteed Container Requests are made 2-7 days prior to the pickup date. Customers receive their reservation numbers via e-mail on the pickup date.||Yes|
Reservation cancellations and expirations carry applicable fees per program rules. Additional rules may apply to shipments in Mexico. Daily per diem fee applies per program rules.