Claims Resolution Group

We remain committed to delivering your freight damage-free. However, if damage does occur, our Claims Resolution Group in Palestine, Texas, will resolve freight claims as quickly and fairly as possible. For those customers who have the capability, we've made our entire process more efficient and easier by utilizing the fastest and most responsive technologies available, such as Electronic Data Interchange (EDI).

Claims Resolution 800 Number
1-800-521-3253

• Robert Lane
  Manager, Claims Resolution, Intermodal & Perishable
  111 South Magnolia Street, Room 301
  Palestine, TX 75801
  Phone: 903-731-7784
  Fax: 800-527-3036
  Send e-mail
• Terry Sheldon
  Manager, Claims Resolution, Industrial Products, Agricultural Products, Chemicals & Energy
  111 South Magnolia Street, Room 301
  Palestine, TX 75801
  Phone: 903-731-7885
  Fax: 800-527-3036
  Send e-mail
• Jim Hudson
  Manager, Claims Resolution, Automotive
  111 South Magnolia Street, Room 301
  Palestine, TX 75801
  Phone: 903-731-7740
  Fax: 800-527-3036
  Send e-mail
• Don Bartula
  Director, Claims Resolution
  111 South Magnolia Street, Room 301
  Palestine, TX 75801
  Phone: 903-731-7791
  Fax: 800-527-3036
  Send e-mail