Claims Resolution Group

We remain committed to delivering your freight damage-free. However, if damage does occur, our Claims Resolution Group in Palestine, Texas, will resolve freight claims as quickly and fairly as possible. For those customers who have the capability, we've made our entire process more efficient and easier by utilizing the fastest and most responsive technologies available, such as Electronic Data Interchange (EDI).

Claims Resolution 800 Number
1-800-521-3253

  • Robert Lane
    Manager, Claims Resolution, Intermodal & Perishable
    111 South Magnolia Street, Room 301
    Palestine, TX 75801
    Phone: 903-731-7784
    Fax: 800-527-3036
    Send e-mail
  • Terry Sheldon
    Manager, Claims Resolution, Industrial Products, Agricultural Products, Chemicals & Energy
    111 South Magnolia Street, Room 301
    Palestine, TX 75801
    Phone: 903-731-7885
    Fax: 800-527-3036
    Send e-mail
  • Jim Hudson
    Manager, Claims Resolution, Automotive
    111 South Magnolia Street, Room 301
    Palestine, TX 75801
    Phone: 903-731-7740
    Fax: 800-527-3036
    Send e-mail
  • Don Bartula
    Director, Claims Resolution
    111 South Magnolia Street, Room 301
    Palestine, TX 75801
    Phone: 903-731-7791
    Fax: 800-527-3036
    Send e-mail