Claims Resolution Group

We remain committed to delivering your freight damage-free. However, if damage does occur, our Claims Resolution Group in Palestine, Texas will resolve freight claims as quickly and fairly as possible. For those customers who have the capability, we've made our entire process more efficient and easier by utilizing the fastest and most responsive technologies available, such as Electronic Data Interchange (EDI).

Claims Resolution Contact Information
Phone: 800-521-3253
Fax: 800-527-3036
111 South Magnolia Street, Room 301
Palestine, TX 75801
Automotive Claims: Send email
All Other Cargo Claims: Send email

Agricultural Products, Chemicals, Coal & Industrial Products
Damian Vaesa - Manager, Claims Resolution
Phone: 903-731-7784
Send email
Intermodal
Mark Pyron - Manager, Claims Resolution
Phone: 903-731-7885
Send email
Automotive
Jim Hudson - Manager, Claims Resolution
Phone: 903-731-7740
Send email
Don Bartula - Director, Claims Resolution
Phone: 903-731-7791
Send email