Customer Contacts

New Customers

New Customer Welcome Center
New customers should call 800-877-0513 for further assistance.

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Business Groups

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Accounting and e-Commerce

  • Customer Accounting - Freight Billing
    Account on the Web (AOW)/Invoice/Payment/Dispute Info 877-712-4687
    Freight Invoice Dispute 800-925-6396
    Customer Overcharge Claims Fax : 402-501-2273 or
    e-mail: ocpatronclaim@up.com
    EDI Freight Bill/Payment Information 877-712-4687,
    Ask for EDI Support
    ACH Credit Payment Information 402-544-7887
    Credit Applications/
    Information and Letters of Credit    		 402-544-0061
  • e-Commerce Support Team
    For questions regarding:
    • UP's Customer Web site
    • EDI mainframe to mainframe
      (ANSI 404s, 423s, 440s)
    • Automated voice applications
      (rail car order-in, release, bill of lading, trace and pick-up numbers)
    • Rail equipment tracking
      (CLMs and 322s)
    • Electronic bill of lading
    		 Contact:
    • Main Number: 800-872-1045
      Staffing Monday-Friday, 7:00 a.m. to 10:00 p.m.
      Saturday, 8:00 a.m. to 3:00 p.m., CT
    • After-hours support via pager:  800-872-1045

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Miscellaneous Customer Contacts